We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. We will notify you of any material changes by posting the new policy on this page and updating the “Last Updated” date. Your continued use of the Services after such changes constitutes your acceptance of the updated policy.

We collect and use personal information to operate, provide, and improve our Services, including to process transactions, fulfill orders, manage subscriptions, communicate with you, and for security and legal compliance.

The personal information we collect broadly falls into the following categories:

a. Information We Collect Directly from You

• Identifiers and Contact Information: such as your name, email address, shipping and billing address, and phone number when you create an account, make a purchase, or contact us.

• Commercial Information: records of products purchased, obtained, or considered, and your subscription preferences.

• Payment Information: such as credit/debit card details or PayPal email address. Full payment card details are processed and stored by our secure, PCI-compliant third-party payment processors, not on our servers.

• Account Credentials: your chosen username and password.

• Voluntary Communications and Health Information: any information you choose to provide when contacting customer support (e.g., wellness goals or health context relevant to your inquiry).

b. Information We Collect about Your Usage

• Device and Technical Data: such as your IP address, browser type, operating system, and device identifiers when you interact with the Site.

• Browsing and Interaction Data: information about your usage patterns, including pages visited, links clicked, products viewed, and the dates/times of your visits.

c. Information We Obtain from Third Parties

We may receive limited information about you from trusted third-party services, such as:

• Payment Processors: confirmation of your payment status and limited transaction details.

• Analytics Providers: aggregated or anonymized data about Site traffic and usage trends.

• Marketing Partners: technical data (like cookies) from our advertising partners to measure campaign performance.

We use your personal information for the following business and commercial purposes:

• Fulfilling Orders & Services: To process and ship your orders, manage your account, and provide customer support.

• Managing Subscriptions: To activate, manage, and charge your recurring subscription plan.

• Communication: To send you transactional messages (order confirmations, shipping updates, subscription renewal notices) and, with your consent, marketing communications about products, offers, and news.

• Improving Services: To analyze how our Services are used, troubleshoot issues, and conduct research to improve functionality and user experience.

• Security & Fraud Prevention: To monitor and protect the security of our Services, prevent fraudulent transactions, and comply with legal obligations.

We use cookies and similar tracking technologies to collect usage data, remember your preferences (like login status or shopping cart contents), and personalize your experience. You can control the use of cookies at the browser level. Disabling cookies may limit your use of certain features of the Site.

We do not sell or rent your personal information. We may disclose it in the following limited circumstances:

• Service Providers: To trusted vendors who perform services on our behalf under strict confidentiality agreements (e.g., payment processing, order fulfillment, email delivery, hosting, and analytics).

• Legal Compliance and Protection: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests, or to protect the rights, property, or safety of Gynable, our customers, or others.

• Business Transfers: In connection with a business transaction, such as a merger, sale of company assets, financing, or acquisition of all or part of our business.

Our Site may contain links to third-party websites. This Privacy Policy does not apply to the practices of those websites, which have their own privacy policies. We encourage you to read the privacy policy of any website you visit.

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request deletion.

We implement reasonable technical and organizational security measures designed to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure.
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.

Depending on your location, you may have rights regarding your personal information, such as:

• Access & Correction: Access the personal information we hold about you and request corrections.

• Deletion: Request deletion of your personal information, subject to certain legal exceptions.

• Opt-Out of Marketing: Unsubscribe from our marketing emails by using the link in any email or contacting us.

• Do Not Track: Our Site does not currently respond to “Do Not Track” browser signals.

To exercise your rights, please contact us using the details below.

If you have concerns about our privacy practices, please contact us first. You also have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers are located. The data protection laws in the U.S. may differ from those of your country.

For questions about this Privacy Policy or to exercise your privacy rights, please contact us at:

• Email: hello@gynable.com